Refund policy

Returns & Refunds 

This Returns & Refunds Policy applies to purchases made directly through hurtleuk.uk and shipped within the United Kingdom.

Nothing in this policy limits or overrides your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Quick Return Summary

  • Return window: 30 days from delivery

  • Legal cancellation right: 14 days from delivery (UK customers)

  • Refund method: Original payment method

  • Return shipping:

    • Customer pays for non-defective returns

    • Free returns for defective, damaged, or incorrect items

  • Replacement-only items: Replacement within 30 days; refund if unavailable

  • Bulk orders (10+ units of the same SKU): Non-refundable except for defects, damage, or incorrect shipment

All approved refunds are issued to the original payment method used at checkout.

Order Processing

Order Confirmation

After placing your order, you will receive an email confirmation with your order details.

Shipping & Tracking

Once your order ships, tracking information will be provided by email.

Order Cancellation (Before Shipping)

Orders may be cancelled within 24 hours of purchase, provided the order has not yet shipped.

To request a cancellation, contact: contact@hurtleuk.uk.uk

UK Legal Right to Cancel (14 Days)

If you are a UK consumer, you have a legal right to cancel your order within 14 days of delivery, for any reason.

To exercise this right, you must notify us within 14 days and return the product within a further 14 days.

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Returns (30 Days)

Return Window

Most items may be returned within 30 days of delivery, unless otherwise disclosed on the product page before purchase.

How to Start a Return

To request a return:

  1. Email contact@hurtleuk.uk within 30 days of delivery

  2. Receive return authorisation and instructions

  3. Ship the item to the return address provided after approval Ship the item to the return address provided.

SPM Logistics - GEP

Duncan Street

Salford, Manchester M5 3SQ


Return authorisation is required to ensure proper processing.

Return addresses may vary depending on the product.

Return Eligibility

Standard (Non-Defective) Returns

Returned items must:

  • Be new, unused, and in resalable condition

  • Be returned in original packaging

  • Include all manuals, accessories, and original components

  • Have intact serial numbers, UPC codes, and warranty labels

Eligible items may receive a refund or replacement depending on product classification.

Defective, Damaged, or Incorrect Items

Items that arrive defective, damaged, or incorrect are eligible for return even if packaging or accessories are missing, provided the issue is verified.

Customers may choose:

  • A replacement

  • A full refund (subject to availability)

Return Shipping Costs

  • Customer-paid: Standard (non-defective) returns

  • Free return shipping:

    • Defective items

    • Damaged items

    • Incorrect shipments

    • Approved replacement returns

Refund Processing

  • Returned items are inspected upon receipt

  • Refunds are processed within 10 business days after inspection

  • Refunds usually appear within 5–15 business days depending on your bank.

  • Refunds are issued to the original payment method

  • Banks and card providers may require additional processing time

Restocking Fees

No restocking fees apply unless explicitly stated on the product page prior to purchase.

If a restocking fee applies, the amount will be clearly disclosed before checkout.

Product-Specific Return Rules

Standard Return Items

  • Refunds available within 30 days

  • Replacements available within 30 days

  • Exchanges are handled as replacements of the same item, subject to availability

Replacement-Only Items

Some products may be eligible for replacement only.

These items are:

  • Clearly identified on the product page and during checkout

  • Eligible for replacement within 30 days

  • Fully refundable if a replacement is unavailable

Store credit is offered only at the customer’s request.

Manufacturer Warranty

Items that arrive defective or damaged may be returned within 30 days under this policy.

After the 30-day return window, support is provided under the manufacturer’s warranty.

This warranty does not limit your statutory rights under UK law.

Bulk Purchases (10+ Units of the Same SKU)

Orders of 10 or more units of the same model/SKU are non-refundable, except where:

  • The items are defective

  • The items arrive damaged

  • The wrong items were shipped

This condition is disclosed on the product page and during checkout prior to purchase.

When Returns May Not Be Accepted

Except where prohibited by law, returns may not be accepted if:

  • The product was not purchased directly from hurtleuk.uk

  • The returned item does not match the return claim

  • Serial numbers or warranty labels are missing or altered

  • Manuals or accessories are missing

  • The item shows signs of damage, tampering, or customisation

Contact Us

For return requests or support, contact:

Email: contact@hurtleuk.uk

Important Notes

  • This policy applies only to purchases made directly from hurtleuk.uk

  • Most items are eligible for return within 30 days of delivery

  • Any non-refundable or replacement-only items are clearly disclosed before purchase