Terms of service

This website is operated by Hurtle (“Hurtle”, “we”, “us”, “our”). By accessing or using our website, including purchasing products from us, you agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. If you do not agree with these Terms, you may not access or use our services.

1. ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in the United Kingdom, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for any unlawful or unauthorised purpose, nor violate any applicable UK laws or regulations.

Any breach of these Terms may result in immediate termination of access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse service or cancel orders for legitimate reasons, including suspected fraud, misuse, or breach of these Terms.

You understand that content (excluding payment information) may be transferred over networks. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

3. ACCURACY OF INFORMATION

We make reasonable efforts to ensure all information on this site is accurate and up to date. However, we do not guarantee that product descriptions, pricing, or other content is complete or error-free.

Content is provided for general information only and should not be relied upon as the sole basis for purchasing decisions.

4. PRICES, VAT AND SERVICE MODIFICATIONS

All prices are shown in GBP (£) and include VAT where applicable unless otherwise stated.

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue products or services at any time. This will not affect orders that have already been accepted.

5. ORDER ACCEPTANCE AND CONTRACT FORMATION

When you place an order, you will receive an order confirmation email.

A legally binding contract is formed only when we dispatch the goods and send you a dispatch confirmation.

We reserve the right to cancel an order prior to dispatch for reasons including stock unavailability, pricing errors, or suspected fraud.

6. PRODUCTS AND AVAILABILITY

Certain products may be available exclusively online and may be offered in limited quantities.

All purchases are subject to our Returns & Refunds Policy, available on a dedicated page on our website.

UK Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including rights relating to faulty or misdescribed goods.

7. RIGHT TO CANCEL (UK ONLINE ORDERS)

If you are a consumer in the UK, you have a legal right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.

Further details on cancellations, refunds, exclusions, and return procedures are set out in our Returns Policy.

8. BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse or cancel an order if:

  • the item is out of stock

  • there is a pricing or listing error

  • fraud or unauthorised activity is suspected

9. SHIPPING AND DELIVERY

Shipping costs, delivery timeframes, and fulfilment regions are outlined in our Shipping Policy, available as a standalone page on our website.

Delivery estimates are provided in good faith but may be affected by factors outside our control.

10. THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or links that we do not control. These are provided “as is” without warranties.

We are not responsible for third-party services, websites, or transactions.

11. USER CONTENT AND FEEDBACK

If you submit comments, suggestions, reviews, or other materials, you grant us a non-exclusive right to use them for the purpose of improving our services.

Your submissions must not violate any law or third-party rights.

12. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

13. ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions, and to cancel orders if any information is inaccurate, including after an order has been placed.

14. PROHIBITED USES

You are prohibited from using the site for unlawful purposes, including:

  • infringement of intellectual property rights

  • transmitting malware or harmful code

  • fraudulent activity

  • abusive or disruptive behaviour

Violation may result in termination of access.

15. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Our products and services are provided “as is” and “as available”, except where required by law.

To the maximum extent permitted under UK law, Hurtle shall not be liable for indirect or consequential damages arising from use of the site or products.

IMPORTANT LEGAL EXCEPTIONS

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence

  • fraud or fraudulent misrepresentation

  • faulty goods under the Consumer Rights Act 2015

16. INDEMNIFICATION

You agree to indemnify and hold harmless Hurtle and its affiliates from claims arising out of your unlawful misuse of the site or breach of these Terms, to the extent permitted by law and without limiting consumer rights.

17. SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

18. TERMINATION

These Terms remain effective unless terminated by you or us. We may terminate access for violations of these Terms.

19. ENTIRE AGREEMENT

These Terms, together with our posted policies (Privacy Policy, Returns Policy, Shipping Policy), constitute the entire agreement between you and Hurtle.

20. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

21. CHANGES TO TERMS

We may update these Terms from time to time. Continued use of the site constitutes acceptance of any updated Terms.

22. CONTACT INFORMATION

Questions about these Terms should be sent to:

Email: contact@hurtleuk.uk
Phone: +44 7426 729907
Address:
2ND FLOOR C/O HAFFNERHOFF
PARKGATES, BURY NEW ROAD
PRESTWICH, MANCHESTER
UNITED KINGDOM M25 0TL

Last updated: January 2026